How to find Customs at London Heathrow Airport T2
When you enter or leave the UK with an ATA Carnet, you must have your Carnet processed by UK Border Force Customs.
UK Border Force at London Heathrow Terminal 2 is situated behind the check in desks on Level 5. Go to the far left corner beyond the VAT Refunds desk
If the desk is closed, pick up the red telephone to contact a customs officer and follow their instructions
Hours of operation