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How to find Customs at London Heathrow Airport T2

When you enter or leave the UK with an ATA Carnet, you must have your Carnet processed by UK Border Force Customs.

UK Border Force at London Heathrow Terminal 2 is situated behind the check in desks on Level 5. Go to the far left corner beyond the VAT Refunds desk

Contact Info

If the desk is closed, pick up the red telephone to contact a customs officer and follow their instructions


Hours of operation

24 hours